LoginLegal notice
| Seller | IKIGAI Ritual Inc. |
| Store Name | 【Official】BENI BITES |
| Operations Manager | Nozomi Jinguji |
| Postal Code | 〒154-0024 |
| Address | 2-20-13 Sangenjaya, Setagaya-ku, Tokyo, Japan |
| Contact Information |
【Customer Center】 |
| Selling Price | Prices are listed on each product page. All prices displayed include tax. |
| Delivery Time | Orders will be shipped within 2–10 business days after order confirmation. Items that are out of stock will be shipped after they become available. |
| Payment Methods | We accept payments via credit card, Apple Pay, and Google Pay. Credit cards accepted are VISA, Master, Amex, and JCB. (One-time payment only.) Payment is confirmed upon completion of the order and will be charged to your account according to the terms of your credit card company. |
| Defective Products | We take every precaution to ensure the quality of our products. However, if you receive a defective item, an incorrect item due to our mistake, or damage caused during shipping, please contact us within 7 days of receiving the product. We will inform you of the return procedure. Once we receive the returned product and confirm its condition, we will replace it with a non-defective item at our expense, including shipping costs. Please feel free to contact us if you have any questions regarding our products. |
| Returns and Refunds | Except in cases where the product is defective, we do not accept returns due to customer convenience. For more details, please refer to here. |
| Return Deadline | Please contact us within 7 days after receiving the product. (Only unused items with confirmed defects are eligible.) |
| Return Shipping Fee | If the item is defective or damaged during shipping, the return shipping cost will be borne by our company. |
| Business Days | Weekdays excluding weekends, public holidays, year-end and New Year holidays, Golden Week, summer holidays, and irregular holidays (we may close without prior notice). Orders and inquiries are accepted 24 hours a day, 365 days a year (except during system maintenance), but order processing and responses to inquiries will be handled sequentially from the next business day. |
